Refund Policy

At SMART NES SERVICES & TECHNOLOGIES, we strive to provide quality service and customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1. Return Eligibility

Returns are accepted only under the following conditions:

• You received the wrong item.
• The delivered product is damaged or defective.
• The item was delivered in a condition unfit for consumption.

2. Time Frame for Returns

Any return request must be reported within 24 hours of delivery. After this period, we may not be able to process your return request.

3. Return Process

• Contact our customer support with your order number and the issue.
• Provide photo evidence if the item is damaged or incorrect.
• Our team will review and initiate the return if eligible.

4. Refund Policy

• Once your return is approved, we will initiate a refund to your original payment method.
• Refunds are processed within 5-7 business days depending on your bank or payment provider.
• Cash-on-delivery (COD) orders will be refunded via UPI or bank transfer after verifying your details.

5. Non-Returnable Items

• Water cans that are opened or partially used.
• Products reported for return after 24 hours of delivery.
• Change of mind or personal preferences once the item is delivered as described.

6. Contact Us

If you have any questions or concerns about your return or refund, feel free to contact us: